Terms and Conditions

Creative Witch Designs Last updated: 21 September 2026

1. Introduction

Welcome to Creative Witch Designs.

These Terms and Conditions govern your use of our website and your purchase of services, consultations, digital products, website aftercare and other offerings provided by Creative Witch Designs.

Please read these Terms carefully before making a booking or purchasing a service. By placing an order or entering into a service agreement with Creative Witch Designs, you agree to the Terms applicable to your purchase.

Additional terms may apply to individual website design packages, consultations, memberships and bespoke projects. Where relevant, these will be provided before you enter into an agreement.

Nothing in these Terms affects your statutory rights under applicable UK law.

2. Who We Are

Creative Witch Designs is the trading name of Tania Meacher, a UK-based sole trader registered with HM Revenue & Customs (HMRC).

We provide bespoke WordPress website design, branding, creative content development, consultations, digital products, website aftercare and related creative services.

Our business details are:

Legal business name: Tania Meacher Trading name: Creative Witch Designs Business address: 30 Marchwood Road, Havant, Hampshire, PO9 5EE, United Kingdom Email: info@taniameacher.com Website: [Insert your live Creative Witch Designs website address]

Throughout these Terms, references to “we”, “us” and “our” mean Tania Meacher, trading as Creative Witch Designs. References to “you”, “your” and “client” mean the individual or business purchasing our services or using our website.

Our services and digital products are currently offered to customers based in the United Kingdom.

3. Use of Our Website

You agree to use our website lawfully and in a manner that does not interfere with its security, functionality or availability to other users.

You must not attempt to gain unauthorised access to our website, servers, accounts or connected systems; knowingly introduce malicious software; use our website for fraudulent or unlawful purposes; or copy or commercially exploit protected website content without permission.

We may restrict access to our website where reasonably necessary to protect its security, prevent misuse or comply with legal obligations.

We may update, modify or temporarily suspend website functionality for maintenance, security or technical reasons.

4. Our Services

Creative Witch Designs provides a range of creative and digital services, including bespoke WordPress website design, Brand Alchemy, Word Alchemy, Alchemy Power Hours, creative consultations, website aftercare, digital resources and membership services.

The specific scope, deliverables, pricing and timescales for each service will be explained on the relevant service page, booking page, proposal or individual client agreement.

We reserve the right to decline a proposed project before a contract has been formed where we reasonably consider that the work falls outside our expertise, availability or service offering.

Where additional terms apply to a particular service, these will be brought to your attention before you enter into the relevant agreement.

5. Enquiries, Creative Vision Calls and Project Bookings

Prospective website design clients are invited to book a Creative Vision Call to discuss their business, project requirements and the services available.

Following the consultation, we will confirm the appropriate website package, agreed scope of work, pricing and payment arrangements.

If you wish to proceed, you will receive a written client agreement, relevant onboarding information and a payment link.

Your website project will officially commence once we have received your signed client agreement and the initial payment required under your chosen package.

The agreed project start date and anticipated completion timescale will be confirmed in writing.

A Creative Vision Call does not, by itself, create an obligation for either party to proceed with a website design project.

Any subsequent changes to the agreed scope of work, pricing or delivery schedule must be agreed between both parties.

6. Pricing and Payment

All prices are stated in pounds sterling (GBP). The total price of a service, including any applicable taxes and additional charges, will be confirmed before you make a purchase or enter into a service agreement.

Payment arrangements vary depending on the website package or service purchased.

Some services require payment in full at the time of booking, while bespoke website projects may require an initial payment followed by one or more agreed instalments.

The applicable payment schedule will be confirmed in your proposal, booking confirmation or individual client agreement before you commit to purchasing the service.

Online payments may be processed through Stripe.

Website design work will commence once the signed client agreement and the required initial payment have been received.

Any outstanding balance must be paid in accordance with the agreed payment schedule.

If an agreed payment becomes overdue, we may suspend further work after providing reasonable notice, subject to your statutory rights and the terms of the relevant agreement.

Where additional work is requested outside the original project scope, the additional cost will be confirmed and agreed before that work begins.

7. Bespoke Website Design Projects

Our bespoke website design services are tailored to the requirements agreed with each client.

The scope of work may include website planning, design, development, content creation, branding elements, website configuration and other services specified in the relevant package.

Your proposal or client agreement will identify the deliverables included in your project, the agreed payment schedule, the expected timescale and any services or costs that are excluded.

Unless expressly included in your package, additional services such as ongoing hosting, domain registration, premium software subscriptions, website maintenance, search engine optimisation campaigns and future content updates may incur separate charges.

Any estimated project completion date is based on the information and materials available when the project is agreed.

We will use reasonable care and skill in delivering the agreed services and communicate any material changes to the expected timescale.

8. Client Responsibilities

To enable us to deliver your project, you agree to provide accurate information and the materials reasonably required for the agreed services.

This may include website content, photographs, branding materials, business information, access credentials and timely feedback.

You are responsible for ensuring that materials you provide are accurate, lawful and suitable for their intended use.

You must have the necessary rights, licences or permissions to use any photographs, written content, logos, trademarks or other materials supplied for inclusion in your project.

You are responsible for reviewing the accuracy of your business information, pricing, service descriptions, contact details and other factual content before publication.

Where we require your approval, you agree to review the relevant materials and provide feedback within the timeframe agreed for your project.

If information or materials are delayed, we will discuss any necessary adjustments to the project schedule.

We will not be responsible for delays directly caused by your failure to provide agreed materials or approvals, except where we have contributed to the delay.

9. Project Timelines, Delays and Inactivity

Creative Witch Designs will work with you to establish a realistic project schedule based on the agreed scope of work and the information required to complete your website.

You agree to provide the necessary content, materials, access details and feedback within the timeframes agreed for your project.

If required information or feedback is delayed, we may need to revise the original project schedule.

Where a project becomes inactive because we have not received the information, materials or approvals required from you, the following arrangements will apply.

After 14 consecutive days without a response: We will send a written reminder explaining what remains outstanding and how the delay may affect the project schedule.

After 30 consecutive days without a response: We may place the project on hold. We will provide written confirmation of the pause and explain what is required to resume the work.

After 60 consecutive days without a response: We may issue a final written notice giving you a further 14 days to respond.

If we do not receive a response within that further period, we may consider terminating the project agreement, subject to the circumstances, the terms of your individual agreement and applicable law.

Where a project is paused, its original completion date may no longer be available. A revised schedule will be agreed according to our availability and the remaining work required.

We will consider reasonable requests for additional time or alternative arrangements where a client experiences unforeseen circumstances.

If an agreement is terminated, any financial settlement will reflect the work completed, payments already received, reasonable losses where recoverable and any applicable statutory rights.

We will not automatically retain all payments or impose additional charges solely because a project has become inactive.

This project inactivity policy applies to agreements that incorporate these Terms. It does not automatically amend the terms of projects agreed before this policy was introduced.

10. Revisions and Client Approval

All bespoke website design packages include two rounds of revisions within the agreed project scope.

A revision round provides an opportunity to review the work presented and request reasonable amendments to bring it into alignment with the original project brief.

We ask that you provide your feedback for each round in one consolidated response wherever reasonably possible.

Revisions may include adjustments to layouts, colours, typography, imagery, written content and other agreed design elements.

Requests for additional pages, substantial changes to the original brief, new functionality or work outside the agreed scope are not included within the two revision rounds.

If additional work is required, we will provide a quotation and obtain your approval before proceeding.

Once the two included revision rounds have been completed, further amendments may be subject to an additional charge, which will be agreed in advance.

Your statutory rights and our responsibility to correct work that does not meet the agreed specification or applicable legal standards remain unaffected.

11. Website Launch and Handover

Once the agreed website design and development work has been completed, we will arrange the final review and handover process.

Where website launch is included in your package, we will undertake the agreed launch activities and provide relevant information about accessing and managing your website.

Any outstanding payments due under the agreed payment schedule must be settled in accordance with your client agreement.

Following handover, responsibility for ongoing website administration, hosting, security, updates and maintenance will depend on the services included in your package and any separate aftercare arrangement.

You remain responsible for ensuring that the information published on your website is accurate and that your business complies with applicable legal and regulatory requirements.

Where we have expressly agreed to provide a particular compliance-related service, our responsibilities will be defined in the relevant agreement.

12. Website Aftercare and Technical Support

Creative Witch Designs offers an optional monthly website aftercare service to support the ongoing maintenance, security and functionality of your website following completion and handover.

The service includes routine website backups, security monitoring, plugin updates, ongoing website maintenance, technical support and a limited allowance for emergency repairs.

The monthly fee and any package-specific inclusions or exclusions will be confirmed before you subscribe.

12.1 Support hours

Our normal support hours are Tuesday to Thursday, 10:00 am to 4:00 pm (UK time), excluding public holidays and any periods of closure notified in advance.

Support requests received outside these hours will normally be reviewed during our next available working period.

We aim to respond within a reasonable timeframe, taking into account the urgency and nature of the issue.

Website aftercare does not include a 24-hour emergency response service.

12.2 Emergency repairs

Your monthly aftercare subscription includes up to 30 minutes of emergency repair work per month.

Emergency repairs are intended to address urgent technical problems that substantially affect your website’s operation. Examples include a website becoming inaccessible, a significant security incident or a critical failure of an essential website function.

Emergency repair work is undertaken during our normal support hours unless an alternative arrangement has been expressly agreed.

The 30-minute allowance applies to each monthly subscription period. Unused time expires at the end of that period and does not carry over to subsequent months.

If an emergency requires more than the included 30 minutes of work, we will explain the additional work required and provide a quotation before proceeding beyond the allowance. Additional work will only be charged with your prior agreement.

The emergency repair allowance covers time spent investigating and working to resolve an issue. It does not guarantee that every issue can be fully resolved within 30 minutes.

Resolution may also depend on the availability and actions of third-party hosting or software providers.

12.3 Routine maintenance and technical support

Routine website backups, security monitoring, plugin updates and ongoing maintenance are included within the agreed scope of your monthly aftercare package.

The 30-minute emergency repair allowance is separate from the routine maintenance and technical support included in your package.

Requests for new website pages, substantial design changes, additional functionality, new written content or other work outside the agreed aftercare scope may require a separate quotation.

We will confirm any additional charges and obtain your agreement before undertaking that work.

12.4 Monthly subscription and cancellation

Website aftercare is provided on a monthly subscription basis at the fee agreed when you purchase the service.

Your subscription will continue until cancelled in accordance with the agreed cancellation arrangements.

You may cancel your subscription by providing 30 days’ written notice to info@taniameacher.com.

We will acknowledge your cancellation request and confirm the date on which your aftercare service will end.

Your service will remain active during the notice period, subject to the agreed payment arrangements.

Any payment due during the notice period will be calculated in accordance with your subscription agreement and applicable law. Your booking or subscription information will explain how the notice period interacts with your monthly billing date.

Following cancellation, responsibility for ongoing website maintenance, backups, security monitoring, plugin updates and technical support will transfer to you or your appointed service provider.

Where appropriate, we will arrange the removal or transfer of our website access permissions after your aftercare service ends.

12.5 Third-party services

Website hosting, domain registration, premium software licences and third-party subscriptions are not automatically included in the monthly aftercare fee unless expressly stated in your package or agreement.

We cannot guarantee uninterrupted availability of third-party hosting, plugins or other external services.

However, this does not exclude our responsibility for work we have agreed to undertake or for a failure to provide our services with reasonable care and skill.

12.6 Your statutory rights

Nothing in these Terms excludes or restricts your applicable statutory rights or any liability that cannot lawfully be excluded.

13. Intellectual Property and Ownership

Upon receipt of the agreed final payment, ownership of the original bespoke work created specifically for your commissioned project will transfer to you, subject to the exclusions and licensing arrangements set out below.

This may include original website design elements, bespoke written content and original branding materials created specifically for your project, as identified in your client agreement.

The transfer of copyright in eligible commissioned work will be documented in your signed client agreement.

Creative Witch Designs retains ownership of its pre-existing frameworks, templates, reusable design systems, creative methodologies, proprietary materials and other intellectual property not expressly assigned to you.

Where retained materials are incorporated into your finished website, you will receive the appropriate licence to use those materials as part of the completed project.

Third-party software, WordPress themes, Divi, plugins, fonts, stock photography and other licensed materials remain subject to their respective owners’ intellectual property rights and licensing conditions.

You will receive the rights necessary to use, operate and maintain your completed website in accordance with the agreed terms and applicable third-party licences.

Any source files, working documents, draft concepts or other materials not included in your agreed deliverables will remain with Creative Witch Designs unless otherwise agreed in writing.

You retain ownership of original materials you provide to us, including your existing business name, branding, photographs and written content. You grant us permission to use those materials as reasonably necessary to deliver your agreed project.

14. Brand Alchemy, Word Alchemy and Alchemy Power Hours

Our Brand Alchemy, Word Alchemy and Alchemy Power Hour services provide creative guidance, content development, brand direction or other support within the scope of the service purchased.

The format, duration, deliverables and any included follow-up support will be explained on the relevant service page or booking confirmation.

You are responsible for providing accurate information and completing any required onboarding questionnaire before your appointment.

Where written content, branding materials or other deliverables are included, the scope of work and any revision arrangements will be specified in the relevant service description or agreement.

We will provide the agreed services with reasonable care and skill.

However, we do not guarantee particular commercial outcomes, including increased sales, customer enquiries, website traffic or business revenue.

15. Digital Products and Downloadable Resources

Creative Witch Designs may offer downloadable guides, templates, digital resources and other digital products.

The description, price, format and any relevant access requirements will be provided before purchase.

Unless otherwise stated, digital products are supplied for your personal use or your own business use and may not be reproduced, redistributed, resold or shared with third parties.

You must not remove copyright notices or represent our proprietary materials as your own.

Where a digital product is faulty, not as described or otherwise fails to meet applicable legal requirements, your statutory rights remain unaffected.

Additional cancellation provisions for digital content are explained in Section 18.

16. Membership Services

Creative Witch Designs may offer membership services that include online group sessions, individual consultations, educational resources and access to an online community.

The specific membership benefits, subscription price, billing frequency, duration and cancellation arrangements will be provided before you join.

Where a membership includes recurring payments, the applicable renewal arrangements and instructions for cancelling future payments will be clearly explained before purchase.

Membership access is intended for the registered member and may not be transferred or shared with another person unless expressly permitted.

Members are expected to respect the privacy, confidentiality and intellectual property rights of other participants.

Additional community guidelines may apply where a membership includes access to a private group or online platform.

Any material changes to membership services will be communicated in accordance with the applicable membership agreement and legal requirements.

17. Appointment Cancellations and Rescheduling

Paid Brand Alchemy and Alchemy Power Hour appointments may be rescheduled without an additional charge where you provide at least 48 hours’ notice before the scheduled appointment time.

To request a change, please use the rescheduling option provided in your booking confirmation or contact info@taniameacher.com.

Requests made with less than 48 hours’ notice will be considered individually. Where we are unable to accommodate a late change, any applicable cancellation or rebooking arrangements will be explained in accordance with the booking terms and your statutory rights.

If you do not attend a scheduled appointment without providing notice, we may be unable to offer a replacement appointment without an additional charge. Any such charge must be reasonable and consistent with the agreed booking terms and applicable law.

If Creative Witch Designs needs to cancel or reschedule your appointment, we will offer an alternative date or an appropriate refund where required.

This appointment rescheduling policy does not remove any statutory cancellation rights that apply to your purchase.

18. Consumer Cancellation Rights and Refunds

Your cancellation rights depend on the nature of the service or product purchased, the circumstances of the purchase and whether you are acting as a consumer or purchasing for business purposes.

Where applicable, consumers purchasing services online or at a distance may have a statutory right to cancel within 14 days of entering into the contract.

If you expressly request that a service begins during the statutory cancellation period and subsequently exercise your right to cancel, you may be required to pay a proportionate amount for services already provided, where the applicable legal conditions have been satisfied.

Where a service has been fully performed during the cancellation period, the statutory right to cancel may be lost if the necessary express request and acknowledgement requirements have been met.

For digital content supplied without a physical medium, the statutory cancellation right may be lost once supply begins during the cancellation period, provided the applicable requirements have been satisfied, including any necessary express consent, acknowledgement and contractual confirmation.

Where these conditions have not been satisfied, your statutory cancellation rights remain unaffected.

For bespoke website projects and other services, any additional cancellation arrangements will be explained in the relevant client agreement.

Where a client cancels outside an applicable statutory cancellation period, we may be entitled to payment for work already completed and reasonable losses arising directly from the cancellation, subject to the agreed terms and applicable law.

Any cancellation charges or retained payments will be reasonable and proportionate.

Where we cancel a service and are unable to provide an appropriate alternative, we will provide any refund required by the applicable contract and law.

Nothing in these Terms excludes or restricts your statutory rights, including your rights where services or digital products are faulty, not as described or not provided with the required standard of care and skill.

To request cancellation, please contact info@taniameacher.com.

Where a statutory cancellation right applies, you may also use the cancellation form provided with your booking or purchase confirmation.

19. AI-Assisted Creative Services

Creative Witch Designs may use artificial intelligence tools to support website copywriting, creative development, branding concepts and other agreed services.

AI-assisted content is reviewed as part of our creative process, but we do not guarantee that every output will be free from errors, omissions or inaccuracies.

You are responsible for reviewing and approving factual information relating to your business before publication.

Where AI tools are used in connection with client projects, personal information will be handled in accordance with our Privacy Policy and any applicable client agreement.

We will not knowingly submit confidential client information to AI services in a manner inconsistent with our agreed confidentiality and data protection obligations.

Any specific AI integrations, automated systems or custom tools commissioned by a client will be subject to the scope, limitations and usage arrangements agreed for that service.

We do not provide regulated legal, financial or medical advice through our creative services.

Nothing in this section excludes our responsibility to provide the agreed services with reasonable care and skill.

20. Client Confidentiality and Data Protection

We respect the confidentiality of information provided by clients during consultations and creative projects.

We will not knowingly disclose confidential business information to unauthorised third parties, except where necessary to deliver the agreed services, where disclosure has been authorised or where required by law.

Where we process personal information on behalf of website design clients, additional data protection arrangements may be required.

Our collection and use of personal information in connection with our own business activities is explained in our Privacy Policy.

Clients remain responsible for their own data protection obligations in relation to their websites and businesses, except where we have expressly agreed to undertake particular responsibilities on their behalf.

21. Testimonials, Portfolio Features and Promotional Projects

We may request permission to feature completed projects, client testimonials, business names, photographs or other agreed materials in our portfolio and promotional communications.

Creative Witch Designs may offer selected clients a promotional website design package at a reduced price in exchange for their agreement to participate in a portfolio feature.

Where this arrangement applies, it will be explained before the client enters into the agreement.

Clients participating in the September Portfolio Spotlight Offer will enter into our standard website design agreement, together with an additional portfolio clause.

The portfolio clause will identify the materials that may be featured, which may include the completed website, business name, website screenshots, project description and other agreed materials.

Any use of identifiable personal information, photographs or testimonials will be subject to the appropriate data protection requirements and agreed permissions.

We will not knowingly publish confidential business information or personal information belonging to a client’s customers without an appropriate lawful basis and necessary authorisation.

The promotional arrangement does not affect the client’s statutory rights or our obligation to deliver the agreed services with reasonable care and skill.

22. Third-Party Platforms and External Services

Our services may involve third-party platforms, including WordPress, Divi, Acuity Scheduling, Stripe, Zoom, MailerLite, hosting providers and other software or digital services.

These platforms operate under their own terms, licensing arrangements and privacy policies.

Where a third-party subscription or licence is required for your project, we will explain the relevant arrangements and any additional costs before purchase.

We cannot guarantee the uninterrupted availability of third-party platforms or prevent changes to their services, pricing or software.

Where such changes materially affect an agreed service, we will discuss the available options with you.

Nothing in this section excludes our responsibility for failures arising from our own breach of contract or failure to exercise reasonable care and skill.

23. Limitation of Liability

We will provide our services with reasonable care and skill and fulfil our contractual obligations in accordance with applicable law.

We do not guarantee particular commercial results, including increased sales, customer enquiries, search engine rankings or business revenue, unless a specific outcome has been expressly agreed in writing.

For business customers, any agreed limitations on liability will be subject to applicable law and the terms of the relevant service agreement.

We will not be responsible for losses caused solely by circumstances outside our reasonable control, except where applicable law or our contractual obligations require otherwise.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms excludes or restricts a consumer’s statutory rights or remedies.

24. Circumstances Outside Our Reasonable Control

We will not be responsible for a delay or failure to perform an obligation where it results from circumstances genuinely outside our reasonable control, provided that we have taken reasonable steps to minimise the disruption.

Such circumstances may include significant internet or infrastructure outages, natural disasters or other events that could not reasonably have been anticipated or prevented.

Where an event materially affects the delivery of your service, we will inform you as soon as reasonably possible and discuss appropriate arrangements.

If the service cannot be delivered within a reasonable period, any entitlement to cancellation or a refund will be determined in accordance with the applicable contract and law.

25. Termination of Services

Either party may be entitled to terminate an agreement in circumstances specified in the relevant client agreement or where permitted by law.

We may suspend or terminate services where there is a serious breach of contract, unlawful conduct or another substantial reason that makes continued delivery unreasonable.

Where appropriate, we will provide written notice and a reasonable opportunity to resolve the issue before terminating an agreement.

Any outstanding payments, refunds, completed work and handover arrangements will be addressed in accordance with the applicable agreement and legal requirements.

Termination does not affect rights or obligations that arose before the agreement ended.

26. Affiliate Links

Our website may contain affiliate links to products, software or services provided by third parties.

Where you purchase through an affiliate link, we may receive a commission at no additional cost to you.

Affiliate relationships will be disclosed where required by applicable advertising and consumer protection rules.

We are not responsible for the independent products, services or contractual obligations of third-party providers.

27. Privacy and Cookies

We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

Our website also uses cookies and similar technologies, as explained in our separate Cookie Policy.

Please refer to these policies for further information about how your information is collected, used and protected.

28. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, business operations or applicable legal requirements.

The latest version will be published on our website together with the date it was last updated.

Changes to our general website Terms will apply to future purchases and agreements from the date specified in the updated version.

Existing client agreements will remain subject to their agreed terms unless a variation is lawfully made in accordance with the applicable agreement and legal requirements.

29. Governing Law and Disputes

These Terms are governed by the laws of England and Wales.

Where a dispute arises, we encourage you to contact us in the first instance so that we can consider the matter and seek an appropriate resolution.

For business-to-business agreements, the courts of England and Wales will have jurisdiction, subject to any applicable agreement and legal requirements.

Where you are a consumer, nothing in these Terms restricts any mandatory rights you may have concerning the law applicable to your contract or the courts in which you may bring proceedings.

30. Contact Information

If you have any questions about these Terms and Conditions, your booking or a service purchased from Creative Witch Designs, please contact:

Tania Meacher Trading as Creative Witch Designs 30 Marchwood Road Havant, Hampshire PO9 5EE United Kingdom

Email: info@taniameacher.com Website: www.taniameacher.com